SERVICES
Expertise and Services
We offer a comprehensive range of services met alongside our unique fields of expertise we ensure your requirements are fulfilled.
Core Deliverables
We have been managing boutique hotels and private estates together for over a decade, specialising in guest services, hotel management, and serving as directors of operations for UHNW families. With formal qualifications in specialist fields—finance (CFA) and communications (PhD)—we bring a mature, dedicated, and professional approach to our work. Our shared passion for hospitality and estate management was fostered through years of collaboration as a management couple. As a deeply committed, loving, and good-humored team, we devote ourselves wholeheartedly to every role we undertake.
Estate & Property Management
Security & IT
Adept at security system management, establishing network cameras and allowing remote access for management, Installation, upgrading and management of the estate-wide security system to include multiple remote access points and international monitoring whilst ensuring 24/7 site security and peace of mind for the owners.
Operations & Hosting
Orchestrating flawless guest services, housekeeping, menu planning, within large scale or small teams, ensuring an exceptional standard of care for individuals and the residence.
Aquatic Management
Specialising in the management of all aquatic facilities, including indoor lap pools, outdoor infinity pools, spa and cold plunge. With a strong foundation in aquatic systems management, our experience encompasses overseeing both domestic and commercial aquatic facilities. Skilled in optimising aquatic environments for sustainability and productivity, the expertise includes managing water quality, designing and maintaining commercial grade leisure facilities.
House Automation, Commissioning & Documentation
Specialising in smart house automation implemented smart technology and automation across the primary residence including lighting, HVAC and hydraulic systems. Comprehensive property operations, ensuring an exceptional standard of care for individuals and the residence.
Hotel Management
Guest Satisfaction
Exceptional guest satisfaction ratings as testimony to the bespoke individual service and attention to the individual that we can offer across a diverse range of platforms.
Strategic Business Development
Enhance your property’s impact with a tailored social media strategy and a modernise website update. Elevate your online presence, engage your audience, and showcase your property’s unique features to attract clients and guests more effectively. Allow us to identify and pursue international partnerships, and create a comprehensive business plan to capitalise on current and emerging market opportunities.
Team Management
We understand that running a hotel requires a team philosophy and we believe in leading with a hands on approach while allowing team development and recognition to promote a harmonious working environment
Holiday Rental Management
Garden and Horticulture
Experienced in the creation of large scale kitchen gardens, permaculture food forests and the planting of truffle orchards. Passionate about horticulture from seed to plate produce, formal gardens to regenerative agricultural and planting for the future.
Animal Care and Husbandry
Experienced in developing and running rare breed sheep flocks including shearing and lambing. Managing and caring for canine friends, Alpacas, cats, chickens and farm animals. Aiming for healthy, happy and friendly animals.
Property Management
From initial communication to guest guide books and property bibles, we understand that it is those extra special touch points that make a guests stay so delightful, we work with the owners to ensure piece of mind.
What this means for our clients:
✔ Peace of Mind – Immediate oversight ensures that challenges are swiftly addressed without requiring your direct involvement.
✔ Maximised Cost Efficiency – Strategic budgeting and expense management ensure optimal use of resources without compromising quality.
✔Environmental Leadership – Align your estate with eco-conscious practices, reducing carbon footprint and supporting a greener future.
✔ Personalised Service – A dedicated team fully aligned with your vision, ensuring projects reflect your expectations down to the finest detail.
✔ Seamless Operations – Proactive maintenance eliminates downtime, ensuring all facilities function flawlessly.
✔ Exceptional Standards – Rigorous compliance with safety, regulatory, and quality benchmarks enhances estate integrity and longevity.
✔ Simplified Property Management – Covers everything from daily tasks to emergency protocols, reducing reliance on direct oversight.
✔ Smart, Accessible Resources – Integrated QR codes, how-to videos, and PDF links provide instant access to key information.
HERE’S WHAT OUR CLIENTS HAVE TO SAY
“The best hosts in the world.”
- The Owners at Bangadang Farm.
HERE’S WHAT OUR GUESTS AND CLIENTS HAVE TO SAY
“Words can’t describe how much we enjoyed our 3 nights at this amazing, top class, family run boutique hotel... From my first email enquiry through to checkout... [the team were] helpful, attentive and interested in our plans for our days out... They have developed a fabulous app with recommendations for restaurants and activities, every detail has been thought of to make sure their clients have a stress free, comfortable stay... We have never been made so genuinely welcomed anywhere we’ve stayed before- we’ll be back!”
- The Booth Family, Guest at Dukes Hotel, Bath
HERE’S WHAT OUR GUESTS AND CLIENTS HAVE TO SAY
Tom and Katie are so welcoming & friendly, it almost feels like home.
- The Marston Family & Ziggy, Guests at Meadow Green Farm
HERE’S WHAT OUR CLIENTS HAVE TO SAY
“Where to start ... and I say that because everything was wonderful! From the moment I booked and received a personal email from Katie I knew this place was a cut above the rest! Nothing was too much trouble for her, she advised us [on all aspects of the hotel] and when I asked for help, even recommend and booked our evening restaurant, all before we had arrived! ... A lovely welcome pack is prepared for you and as an independent hotel they have linked up with restaurants, bars and local shops and attractions ... We left incredibly happy and already planning a return ... All in all this place gets a massive 5/5 from us, the little touches go a very long way and I would thoroughly recommend staying here.”
- Gavin Waters, Guest at Dukes Hotel, Bath