PROPERTIES
Luxury Private Estates, Boutique Hotels and Remote Lodges, UHNW Residences
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PRIVATE ESTATE, WESTERN AUSTRALIA
Managing estates with precision is what we do best as Your Management Couple. We have successfully overseen a 900-acre estate in Western Australia, ensuring that every detail—from a magnificent primary residence to the elegant gardens—exceeded expectations.
This role sharpened our abilities to uphold impeccable standards, foster relationships with stakeholders, and anticipate and meet the principals needs—qualities directly aligned with creating welcoming, organised, and beautifully maintained homes. In addition, we took on this role at the end of the defects liability period in which we acted as majordomo for the principals, ensuring that all remaining defects were dealt with, and acted upon appropriately. As a new building we were responsible for commissioning the home, in so doing we developed house bibles which covered a how to guide and video on everything across the house and linked these to QR codes for ease of staff and guest use. This "bible" mentality worked across the staff training, policies, procedures, and in so doing created "legacy documents" that will be invaluable for years to come. In addition, as our first role working for a UHNW family we learnt the nuances of a large scale operation and liaised with the global team, yacht and international residences, to ensure seamless transitions and smooth daily operations for the principal(s).
Responsible for overseeing the wants of the family, we also were responsible for the care and management of a variety of small holding animals. Experienced in developing and running rare breed sheep flocks including shearing and lambing. Managing and caring for canine friends, with a responsibility for ensuring healthy, happy and friendly animals.
BOUTIQUE HOTEL, BATH, UK
Dukes | Bath is enviably located on Great Pulteney Street, one of the city’s most prestigious addresses. Dukes operated as a full service hotel through until 2012 when the current owners purchased the property and repositioned the magnificent townhouses as a boutique hotel specialising in exceptional service. Now known more simply as ‘Dukes’, it is the reputation and emphasis on service and unforced hospitality, towards all guests, that will continue to stay at the heart of this wonderful property.
As the General Managers of Dukes Hotel Bath, we honed our skills in boutique hotel management, food and beverage operations, event coordination, and housekeeping, ensuring meticulous attention to detail at every touchpoint. By fostering a culture of excellence and teamwork, our team consistently achieved outstanding guest satisfaction and operational success. Within this role, we further developed our skills in maintaining listed properties, antique furniture and delicate furnishings.
We successfully developed and implemented operational strategies, streamlined processes, and introduced innovative offerings to promote guest satisfaction, ensuring a harmonious balance between profitability and exceptional service delivery. We bring a strong understanding of revenue management, sales strategies, and budgeting, with a sales-minded focus on achieving targets.
MEADOW GREEN FARM
Nestled in 23 acres of lush meadows within Pembrokeshire National Park, Meadow Green Farm offers five self-catering cottages for an enchanting getaway. Each cottage is fully equipped to be a home away from home.
Solely responsible for the management of holiday rental properties and 23 acres of land, in remote corner of South West Wales. Focusing on top to bottom management of the business. Improved property rankings on letting website, top 5% of regional competitors (1700 properties). Increased revenue by 12% over 2 years during a period of increased input costs. Established marketing across online platforms and social media to expand the businesses reach and customer base. Streamlined the business administrative setup through the implementation of efficient practices and procedures. Liaised with guests, assisting them with concierge enquiries, ensuring repeat business and customer satisfaction, reflected in our five-star ratings. Oversaw the handling of enquiries, reservations, customer follow up and data management. Guest centric upselling, customer add-ons and integration of local businesses. Project managed the repurposing of exterior buildings and unused/wasted land. Developed a bespoke food offering for guests with a farm to plate approach that highlighted home grown/reared and regional produce.
